Keep enquiries moving
Help prospective patients find the information they need, with responses based on your clinic’s approved guidance.
- Email and website enquiries
- Agreed messaging accounts
- Clear handover when your team is needed
For independent private clinics
A little less admin.
A clearer path to
booked appointments.
Personal support with your patient enquiries, follow-ups and appointment booking. So your team can give more attention to the people in front of them.
Weekday support. A named point of contact. An agreed process.
A clearer booking journeyIllustrative example
Appointment arrangedDetails recorded through your agreed process
Example workflow only — not a real patient conversation or result.
01 Enquiry handling02 Thoughtful follow-ups03 Appointment booking04 Monday–Friday support
Support where it counts
Give every enquiry
a clear next step.
Practical help with the conversations that happen before an appointment. Built around the way your clinic works.
Follow up with care
Keep track of open conversations and follow up appropriately, so interested people have a chance to take the next step.
- An agreed follow-up schedule
- A helpful, consistent tone
- Updates on outstanding enquiries
Make booking simpler
Help arrange appointments using your agreed availability, booking rules and confirmation process.
- Appointment availability checks
- Booking details and confirmations
- A setup agreed before work begins
Personal from the start
Your clinic’s voice.
A familiar point
of contact.
You’ll work directly with Daniel, who handles the day-to-day service. We start by understanding your clinic, then agree how enquiries should be answered and when your team should step in.
Daniel · UK AppointmentsYour direct contact for setup and ongoing support
At your review
A discussion of response times, bookings arranged and whether the workload is sustainable.
Tell us where you need support
We discuss your enquiry channels, typical questions, current workload and the gaps you’d like help with.
Agree the details together
We define the channels, hours, response targets, access arrangements and booking instructions before starting.
Start with a focused pilot
A paid 30-day pilot gives us time to test the process together. Scope and pricing are agreed upfront.
Review what’s working
We review response times, appointments arranged and workload, then discuss the right ongoing level of support.
Clear expectations
Monday–Friday
9am–5pm UK time · excluding bank holidays
Response timesAgreed before starting
Evenings & weekendsHandled in the next service window
Service scopeWritten enquiries & bookings
Clinical questionsReferred to your clinic
An extension of your team
Helpful support.
Clear boundaries.
This service supports your reception team with agreed administrative tasks. It doesn’t provide clinical advice, emergency support or continuous live monitoring.
We agree how to escalate questions, manage out-of-hours enquiries and handle planned absences, so everyone knows what to expect.
Let’s discuss the right setup for your clinic ↗Make it specific to your clinic
What would you like
taken off your plate?
Choose the support you’re interested in. We’ll turn it into a short email you can review and send to Daniel.
An estimate is fine. This helps us discuss workload; it doesn’t confirm capacity or a price.
Before we begin
A few things you might be wondering.
Have a question about your clinic’s setup?
Ask Daniel directly ↗Which types of clinic do you support?
The service is open to private clinics across different specialties. We’ll discuss your requirements first to check that your enquiry volume, systems and administrative needs are a good fit.
Do you replace our reception team?
No. The service is designed to support your existing team with agreed enquiry channels, follow-ups and bookings. Your clinic stays responsible for clinical decisions and questions that need specialist input.
Do you answer phone calls?
The initial service focuses on written enquiries and appointment booking. Live telephone answering isn’t included. If you need callbacks, mention that in our first conversation so we can discuss whether a scheduled arrangement is practical.
Can you use our booking system?
We’ll review your system and the access it allows before agreeing the setup. Any direct booking access and instructions need to be confirmed before the service starts.
How much does it cost?
Pricing depends on the channels, enquiry volume and tasks you need covered. We agree the scope, fee and any limits upfront, starting with a paid 30-day pilot. Ongoing support is discussed after the pilot review.
How are access and patient information managed?
Before handling enquiries, we need to agree appropriate access, data-handling arrangements and escalation instructions with your clinic. We’ll discuss which systems and information are needed for the agreed administrative tasks.
Let’s start with a conversation
Where could your clinic use a helping hand?
Tell us about your clinic, the channels you use and where enquiries get held up. We’ll discuss whether the service is a good fit.